Morgan and Hafod Coach Liz
Situation: Morgan is an older person with mental and physical health concerns, they have moved three times in the last six years due to both physical health and emotional well-being and having lost their daughter within a couple of weeks of moving to be near her. There were some property condition issues identified from start of the tenancy.
Action: Coach Liz worked with Morgan to resolve queries on financial well-being and worked together with the Neighbourhood Housing Coach to improve the property condition.
Outcome: Engaging with Hafod to resolve tenancy issues such as rent payments and property condition has led to decreased feelings of anxiety and depression, and following on from that, less contact with specialist mental health services