Graham and Hafod Coach David
Situation: Graham is elderly, vulnerable and lives on their own. They feel rather isolated and struggle with maintaining their property, and self-care. Coach David is currently working jointly with the Adult Social Services, All Care and Graham's GP to help improve their living situation, their physical and mental health. All Care provide independent private care and carry out duties such as personal care, laundry, shopping and domestic chores to support Graham.
David has been working jointly with Social Services who are assisting Graham with things such as, helping with medication, liaising with GP due to other medical issues. David is also liaising with GP to assist with providing a supporting / medical letter to assist Graham with moving to accommodation more suited to their needs.
Action: To find more suitable accommodation for Graham and help with property condition due to hoarding. David is working with Graham to reduce complaints being made against them around noise nuisance from the television. This is due to the tenant being hard of hearing so plays the television loudly. David is taking a supportive approach as opposed to enforcement action by assisting Graham to purchase a headset to help reduce the television volume levels and therefore neighbour complaints.
Outcome: Complaints against Graham for noise nuisance have stopped and David hopes to achieve a move for them to more appropriate accommodation such as Sheltered / Independent living scheme where they can get the help needed to manage their home ongoing.
Engagement with: Adult Social Services, All Care, GP