Violence at Work
9.1 Suppliers may come across situations where violence or the threat of violence to them or others becomes apparent. It is advisable to try and minimise confrontation as soon as possible and not be drawn into arguments with others.
9.2 If the situation escalates, for safety reasons, it is acceptable to leave the premises as quickly as possible and tell the customer why. If incidents do occur, you must tell Hafod as soon as possible so that the appropriate action can be taken.