Access Arrangements
13.1 Where applicable the Supplier is responsible for arranging access. This is usually in the form of telephone contacts. If access or contact has been denied three times, then the Supplier is to follow the non-access policy and procedure of Hafod.
13.2 Hafod places the onus on gaining access onto the Supplier, although Hafod will provide as much information as possible on the job documentation in relation to access arrangements. If the Supplier is unable to keep an appointment, the Customer and Hafod must be informed.
13.3 Suppliers should take photographs of any no accesses which must be provided to Hafod.
13.4 Suppliers must never force entry to a property, (unless authorised by Hafod), even if it appears unoccupied. If a Supplier has difficulty gaining access to a property or a Customer refuses entry, this should be reported back to the appropriate Project Surveyor or in accordance with the contract documentation.
13.5 Some of Hafod’s properties, for people with support needs, are managed by another agency. In these cases, a Supplier will be required to liaise with the agency concerned which should be treated as the Customer’s representative. Customers in supported schemes are not always able to make or keep arrangements with Suppliers, either for themselves or other Customers. Alerts will be flagged up on the Housing system to inform Suppliers where people have special needs/requirements.
13.6 No cold calling will be permitted by Hafod; Suppliers MUST telephone or inform the Customer in writing to arrange access.