Supplier Code of Conduct - Repairs and Maintenance

7.1 When working within the home of a visually impaired customer, it is important that Suppliers give them clear information.

• On arrival at the premises, introduce yourself, using (when appropriate) an agreed password, or by showing your identity card, or providing a telephone number for the Customer to contact to verify your identity.
• Explain where you will be working and what you will be doing.
• If you need to move items of furniture, ask the customer where you should place them and ensure you replace them in exactly the same position on completion of the job.
• Ask the customer to show you a place you can safely leave work materials.
• If you have to leave the premises for any reason let the customer know, and if possible, give them an idea of when you will be returning.