Scrutiny Panel select their topics to examine in 2025!
Our Scrutiny Panel members recently met to decide what topics they would examine at their meetings.
The panel will discuss two topics per meeting and invite relevant guest speakers to answer any questions. If you would like to attend the online meetings, please email getinvolved@hafod.org.uk for Michelle our Customer Engagement Officer to get in touch.
2025 topics are:
Thursday 6 March (online 11:30-1:30pm)
- Complaints process and statistics - focus on stage 0
- Customer Experience overview - challenges and improvement plans
Thursday 10 April (online 11:30-1:30pm)
- Neighbourhood Coaches - who they are and what they do now and in the future
- Repairs responsibilities - empowering customers to have more choice and control
- Customers Recruitment Panel - how customers can help us recruit the right colleagues
Thursday 22 May (online 11:30-1:30pm)
- Communications - telephones, call backs, service level agreements and trends
Thursday 3 July (online 11:30-1:30pm)
- Housing Management system & customer portal - awareness and feedback session to help us build our new systems to suit our customers needs
Thursday 21 August (online 11:30-1:30pm)
- Annual Rent setting process - how they are set and transparency in the process
- Customer satisfaction - how we capture, what should we capture and what do we do with it
Thursday 20 November (online 11:30-1:30pm)
- Decarb & Retrofit - what are our plans and how are we going to deliver