Our Physical Adaptation Grant Panel (PAG)
Our PAG panel work on behalf of our customers to ensure the services we provide and the delivery of the Physical Adaptation Grant process are customer-centered and of the highest standard. They provide an independent check and challenge to the services, service delivery and performance, as well as make recommendations on how they can be improved.
The panel is made up of a maximum of 10 members who are our customers and colleagues and is led by a colleague from our Assets team. The group meets twice a year as a minimum and discuss recommendations for how our PAG services could be improved from a customer perspective.
Sarah Hancock (Head of Assets) said: "It's great to be invited to speak at the TPAS Cymru and Tai Pawb disability network group about Hafod's award winning Physical Adaptation Panel (PAG) and the involvement of our customers in that process. Great involvement from those in the meeting with lots of comments and questions on how the panel runs. I look forward to seeing more of these panels across other landlords."
Would you like to become a member of our PAG panel? Get in touch with our Customer Experience team by emailing getinvolved@hafod.org.uk.