Social tariffs are cheaper broadband and phone packages for people claiming Universal Credit, Pension Credit and some other benefits.
Some providers call them ‘essential’ or ‘basic’ broadband. They’re delivered in the same way as normal packages, just at a lower price.
If you or someone in your household claims Universal Credit, you could switch to any of the tariffs available. It's cheaper than a regular package. Current prices range from £10 to £20. Fast, unlimited broadband. Most tariffs offer superfast broadband at speeds over 30 Mbit/s – fast enough for you to keep in touch with friends and family, stream HD films or shop online.
You'll pay next-to-nothing to get set up. If you do have to pay any setup costs, these should only be small. Your provider should tell you before you sign up. It could cost nothing to switch. If your provider offers a social tariff, you can switch to it at any time, free of charge.
The price won't go up mid-contract. You won't pay any more than what you agree at the start of the contract. It costs nothing to leave. You won't pay a fee to leave the tariff before the end of your contract.
Do I qualify for a social tariff?
If you or someone in your household claims Universal Credit, you could switch to any of the tariffs available. All major providers also include people on Pension Credit, Employment and Support Allowance, Jobseeker’s Allowance and Income Support. Some providers might include additional benefits, like Personal Independence Payment and Attendance Allowance. The person receiving the benefit needs to be the main person on the contract.
How to apply
Visit current providers and look at the different rates to view the different providers and costs. Then contact your current provider to check if they offer a social tariff and discuss your options. You may need to speak to them directly as they don’t always show social tariff options on their website.