May's question we asked: Are you more likely to respond to a survey if there is a reward for your time and how would you like to complete the survey?
Thank you to the 67 Customers who took part and told us:
-
50 said yes, they are more likely to respond to a survey if there is a reward for their time
-
17 said no it did no not make a difference
-
62 preferred to complete an online survey
-
4 were happy with online or over the phone
-
1 preferred by post
Comments you shared:
|
“Happy to enroll in surveys” |
|
“I will find them interesting” |
|
“Depends on the value of the survey and the value it will bring” |
|
“I would like feedback” |
|
“Waste of my time” |
|
“It’s a great incentive” |
|
“It’s a good way to give feedback” |
|
“Can we see the outcome of the survey and any implementations it has initiated?” |
|
“I prefer short surveys” |
|
“As long as I am not contacted by phone to do a survey that is fine” |
|
“Maybe do a points system for more interest” |
|
“I like it” |
|
“I am happy to do the occasional survey” |
How we used your comments:
-
We will continue to incentivise surveys where suitable
-
We will continue to offer online surveys
-
We will ensure we give feedback on how we have used your answers
-
We will keep the surveys short and easy to complete
If you would like to find out more about Question of the Month or any of the other ways you can get involved to help shape our services, please contact Michelle McGregor at getinvolved@hafod.org.uk