What has changed as a result?
- Nearly £30,000 invested in our communities through our Social Value fund with our contractors
- Question of the Month gave us real time feedback, helping us to influence our services e.g. planning a service charge focus group
- Scrutiny Panel recommendations have implemented a change to our rubbish and recycling communications
- Overall 77% satisfaction for repairs, this has helped us to identify what matters most to customers
- Customers influenced our Neighbourhood Coach and Communication Officers recruitment decisions
- Physical Adaptation Panel (PAG) have been able to make informed decisions through customers lived experiences
- “The databank has helped me to do my online college work and attend online sessions from home” – comment from tenant helped by our National Databank programme
- Community Corner and customer stories have been added to Connect eNews with articles submitted by customers