Starting somewhere
Finally, there is the option to wait for permission or alternatively be bold by starting somewhere and going everywhere, continue to subscribe to segregated services which are part of the problem or work with customers and communities, so they are not constantly having to navigate complex systems, being tested against arbitrary thresholds and fighting for what they want/entitled to.
Evidence from elsewhere such as USA, Australia and Europe show people-focused services have spent too long concentrating on a single factor but have come to the realisation long-term success comes when we focus instead on all the barriers. As an example, take child poverty in Wales which we understand to be disproportionately impacted in social housing. The impact we understand is not only related to lack of income, but to access of opportunity and life quality outcomes. It has a multidimensional perspective.
In Italy, a collaboration between Milan Municipality and Bocconi University has developed a targeted approach to identify those children with access to support services (demand) as well as those with certain contextual characteristics that may not manifest a need but are in situations of vulnerability (potential demand). This programme provides a comprehensive way of analysing child poverty to target policy interventions. Such policy tools could similarly facilitate housing associations to work with partners to ensure targeted, joined-up interventions and make a significant difference. And, be replicated across other policy areas such as older people services, which in the context of housing associations is becoming more aged and infirm.
This is not rocket science but within the realms of the possible. It is about taking the active interest in data to enhance population management so we are better at identifying those who will be most vulnerable and getting help and support to them earlier. The simplicity lies in the beauty of established vehicles that within the right system, support and resources can serve as the perfect mechanism.