Our care services
Care tailored to be as unique as you are
We offer professional domiciliary community care, residential, nursing and dementia care for older people. We aim to be the first-choice care provider within the communities in which we work. We aim to achieve this through providing care as stimulating and fulfilling as possible and are committed to ensure maximising independence, dignity and choice in every aspect of daily life.
People are supported to continue their comforting routines, enjoy their favourite food, and spend time doing the hobbies and interests that they love most. From carers and nurses to activities co-ordinators and chefs, our teams are all committed to using a person-centred approach and spend time getting to know every individual in order to learn what they like and what is important to them. We know that family and friends are very important to the people we support. That's why we always warmly welcome visitors and encourage them to take part in activities and home events.
Blue light drop inAll emergency workers are welcome to drop in on their breaks for a coffee and cake to any of our care homes. |
Meet our Care Support team
Marc Pullen-James
Director of Care and RI
Since joining Hafod in 2005, Marc has worked in various health and social care roles in the organisation. Most recently, he was a Regional Lead for Care where he has further developed strong working relationships with local authority and health board partners and commissioners.
Prior to Hafod, he worked in a legal compliance role for a merchant bank.
Helen Lewis
Regional Manager- Homecare
Helen has been employed by Hafod since 2008 starting her career in care as a Community Domiciliary care worker. Then progressed to a senior role, after completing her level 5 in Health and Social Care progressed to a Team Leader position and was part of the team setting up Ty Cwm Extra Care scheme in Merthyr Tydfil. In that time Helen has always looked to progress and has continued to attend training courses to support her development and knowledge.
In 2019 she joined the operations team as Deputy Operations Manager. In December 2021 she became the Regional Manager for Domiciliary Care.
Carolann Jones
Customer Engagement Lead / Tender Coordinator
Carolann has been employed with Hafod since 2017 after working in finance for the past 10 years with another Housing organisation she wanted a change in career. Originally starting out in the Care directorate as a Personal Assistant and after working in other directorates across Hafod, Carolann returned to the Care Directorate in March 2020 where she has continued to work on a daily basis with front-line colleagues, residents and their families.
Carolann supports not only the operational team but also works closely with other departments across the organisation.
Joni Castle-Canavan
Operations Manager - Care Homes
During 2014 Joni decided to pursue a career working with vulnerable adults after spending a year in Ghana working with children. Joni was offered a position as a Relief Care Assistant with Hafod in St Isan residential care home, Llanishen. Within a couple of weeks she realised this was the career for her and loved working in St Isan with the mixed and unique cliental that they supported. Whilst working at St Isan and with the support of both Hafod and some fantastic and knowable colleagues Joni was able to complete QCF Levels 2 – 5.
In 2018 the opportunity arose to become the Deputy Home Manager at St Isan, a post she loved and Joni remained in this post until the closure of St Isan in February 2022. Happily Joni was able to remain working with Hafod taking on the role of Peripatetic Deputy Manager. In this role she has had the pleasure to work across all of our services supporting the management team.
We're proud to be National Activity Providers Association (NAPA) members for 2023/4, the UK’s leading activity and engagement charity. With the support of NAPA, we prioritise well-being and promote activity, arts and engagement across all our care homes.