At Hafod, we believe in building communities and making connections, so our housing services are delivered to customers using a coaching model. Your neighbourhood housing coach is here to support you with all aspects of your tenancy and can also help to connect you with local resources, support and social activities.
Our coaches are also available to support you with your financial well-being, not just by helping you sustain your contract with us by paying your rent but also providing support to help you acheive your financial well-being goals.
Your coach can help and support you to:
- settle in your home
- resolve neighbour disputes
- access opportunities in your area
- navigate changes within your household
- understand and make the most of your rights as a contract-holder
- maximise income and reduce expenditure
- provide advice and support to help you manage your contract responsibilities
Your coaches can also:
- support you to access grants, hardship funds, food and fuel banks
- signpost you to debt agencies or our Financial Inclusion Coach for more specialist assistance
- support your financial well-being goals
- support you to access mental health and other support services
- signpost you to support with loneliness and isolation
- signpost and support you with personal ambitions and goals
New enchanced find your coach map function is coming soon!
Customer story:
Nick cares for his son who has a medical condition. As Nick gets older, he is experiencing his own health problems and is struggling to cope with his caring responsibilities, meaning his wellbeing is being negatively impacted. Unsure where to go for help, Nick contacted his Neighbourhood Housing Coach, Lisa.
Lisa was able to listen to Nick’s struggles and worked alongside him to liaise with social services. She discussed his housing options with him, including what support was available for both him and his son.
Nick has shared that he feels more hopeful about the future and his son is now on the list to be housed somewhere better suited to his needs. Nick wasn’t aware what help was available to him until he spoke to Lisa, and we’re pleased that he was able to speak openly with her.
